This incident has been resolved.

Our top priority at SmartPass is to ensure that the product is available to you when you need it. We’re sorry that we haven’t met that expectation, especially over the last week. We have been working diligently to improve the stability of SmartPass and we’re hyper-focused on bringing back the experience you rely on.

We have prepared for additional capacity as SmartPass grows, but the system has failed recently in unpredictable ways. With each failure, we immediately work to mitigate the underlying problem in addition to improving the system to support future growth.