Login issues for some users – Incident details

Started

August 22, 2022 at 1:09 PM

Status

Resolved after 21 minutes

Impact

Operational

Affected

Resolved
August 22, 2022 at 3:45 PM
Update
August 22, 2022 at 3:45 PM
Over the past week, SmartPass has been experiencing outages during periods of heavy use. After an intensive investigation period, we found the root-cause and applied a fix.

We expect little to no outages and good performance this week. Expect to hear an update from our lead engineer about how SmartPass will ensure good performance for our users moving forward.
Resolved
August 22, 2022 at 1:29 PM
Resolved
August 22, 2022 at 1:29 PM
We just resolved the issue!
Investigating
August 22, 2022 at 1:09 PM
Investigating
August 22, 2022 at 1:09 PM
We are currently investigating this incident.