SmartPass - Errors when creating passes – Incident details

All systems operational

Errors when creating passes

Resolved
Major outage
Started 7 months agoLasted about 1 hour

Affected

Website

Major outage from 7:30 PM to 8:31 PM, Degraded performance from 8:31 PM to 8:45 PM

iOS App

Major outage from 7:30 PM to 8:31 PM, Degraded performance from 8:31 PM to 8:45 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Scheduled passes may not trigger on time.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.