SmartPass - Notice history

All systems operational

Website - Operational

100% - uptime
Aug 2023 · 99.99%Sep · 99.97%Oct · 99.95%

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Aug 2023
Sep 2023
Oct 2023

iOS App - Operational

100% - uptime
Aug 2023 · 99.99%Sep · 99.97%Oct · 99.98%

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Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

The SmartPass website is returning a 500 error.
  • Resolved
    Resolved

    CloudFlare has reported the incident as resolved.

  • Monitoring
    Monitoring

    Cloudflare, our hosting provider for the website, is having an outage. You can monitor here: https://www.cloudflarestatus.com/.

    The website may be working for you.

  • Investigating
    Investigating

    The web application at https://app.smartpass.app/ is returning a 500 error. The iOS app and existing web pages that have been previously loaded may still work for you.

Web server down
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We're currently experiencing server issues. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

    Thank you for your understanding.

Users are incorrectly named
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring to ensure that the names are restored. We will provide further updates.

  • Identified
    Identified

    Users are incorrectly named as John Harris, we are working to restore the correct names and will provide updates shortly.

Sep 2023

SmartPass Outage
  • Resolved
    Resolved

    SmartPass was down for two periods of early evening Eastern time on Friday.

    From 2:38pm EST - 2:42pm ET, SmartPass was unresponsive and may have displayed error 500s when signing in or navigating the app.

    From 2:49pm EST - 2:51pm ET, SmartPass was again unresponsive and may have displayed error 500s when signing in or navigating the app.

    The root cause was a deployment error.

    We apologize for any inconvenience caused by this outage. We are taking precautions to ensure that errors like these do not happen again.

  • Identified
    Identified

Aug 2023

Web server down 🚧
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience and understanding.

  • Investigating
    Investigating

    We're currently experiencing server issues. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

    Thank you for your understanding.

Experiencing Delays/Error 500
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    🔍 We're aware of the current system slowness and are actively investigating. Users may experience occasional sign-outs. Thank you for your patience.

Aug 2023 to Oct 2023

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