tag:smartpass.instatus.com,2005:/history SmartPass Status - Incident history 2026-10-07T17:03:54.810+00:00 SmartPass tag:smartpass.instatus.com,2005:Incident/cmuycx7pb00vr13n0u2fmjf2g 2026-10-07T17:03:54.810+00:00 2026-10-07T17:21:55.038+00:00 Creating Passes Type: Incident

Duration: 18 minutes

Affected Components: Website, iOS App

Oct 7, 17:21:55 GMT+0
Resolved - This incident has been resolved, and customers should be able to create hall passes again 🎉.

Oct 7, 17:16:15 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 7, 17:03:54 GMT+0
Investigating - We're currently experiencing elevated errors during Hall Pass Creation.

]]> tag:smartpass.instatus.com,2005:Incident/cmtd6bzjv00p713pkyjdyxd4g 2026-08-28T10:15:00.000+00:00 2026-08-28T20:11:12.496+00:00 Failures making changes to Classes Type: Incident

Duration: 9 hours and 56 minutes

Affected Components: Website

Aug 28, 20:11:12 GMT+0
Resolved - This incident has been resolved..

Aug 28, 20:03:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 28, 10:15:00 GMT+0
Identified - We've identified an issue with editing Classes. Syncs from external partners are delayed, and manual edits are rejected. We're working on resolving the issue..

]]> tag:smartpass.instatus.com,2005:Incident/cmqp5e0a40is42onuimzan1wj 2026-06-22T11:44:16.547+00:00 2026-06-22T11:50:54.136+00:00 SmartPass unavailable Type: Incident

Duration: 7 minutes

Affected Components: iOS App, Website

Jun 22, 11:50:54 GMT+0
Resolved - This incident has been resolved..

Jun 22, 11:44:16 GMT+0
Monitoring - We have identified an issue with our Redis cache, which resulted in errors in live updates, hall pass creation, and login. We have applied a fix and are monitoring as systems come back online..

]]> tag:smartpass.instatus.com,2005:Incident/cmlawbdyp06ke11yvc8zep837 2026-02-06T13:02:59.791+00:00 2026-02-06T13:22:25.574+00:00 Unable to end hall passes Type: Incident

Duration: 19 minutes

Affected Components: iOS App, Website

Feb 6, 13:22:25 GMT+0
Resolved - This incident has been resolved..

Feb 6, 13:02:59 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:smartpass.instatus.com,2005:Incident/cml6xyd4d095hh0pha0q6gt5t 2026-02-03T18:37:46.742+00:00 2026-02-03T21:30:01.548+00:00 SmartPass Web App Unavailable Type: Incident

Duration: 2 hours and 52 minutes

Affected Components: Website

Feb 3, 21:30:01 GMT+0
Resolved - This incident has been resolved. Our upstream provider has resolved the issue..

Feb 3, 18:46:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 3, 18:37:46 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:smartpass.instatus.com,2005:Incident/cmkzjjnv400w8o8fexzy46x44 2026-01-29T13:53:00.000+00:00 2026-01-29T14:50:40.286+00:00 Dedicated Kiosk Accounts unable to sign in Type: Incident

Duration: 58 minutes

Affected Components: Website

Jan 29, 14:50:40 GMT+0
Resolved - This incident has been resolved..

Jan 29, 13:53:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:smartpass.instatus.com,2005:Incident/cmkbav0ml0rarjhbh30mxo886 2026-01-12T14:54:00.000+00:00 2026-01-12T15:18:00.000+00:00 SmartPass is unavailable Type: Incident

Affected Components: iOS App, Website

Jan 12, 15:18:00 GMT+0
Resolved - This incident has been resolved..

Jan 12, 14:54:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:smartpass.instatus.com,2005:Incident/cmk5vxj0v02mm9abagmgkls0j 2026-01-08T19:30:00.000+00:00 2026-01-08T20:45:40.862+00:00 Errors when creating passes Type: Incident

Duration: 1 hour and 16 minutes

Affected Components: iOS App, Website

Jan 8, 20:45:40 GMT+0
Resolved - This incident has been resolved..

Jan 8, 20:31:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Scheduled passes may not trigger on time..

Jan 8, 19:42:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 8, 19:30:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:smartpass.instatus.com,2005:Incident/cmi7if3er01u3107jb4db3tm4 2025-11-20T14:11:32.621+00:00 2025-11-20T17:09:40.582+00:00 Issues with Scheduled Passes Type: Incident

Duration: 2 hours and 58 minutes

Affected Components: Website

Nov 20, 17:09:40 GMT+0
Resolved - This incident has been resolved..

Nov 20, 14:11:32 GMT+0
Investigating - We are currently investigating issues with scheduled passes. .

]]> tag:smartpass.instatus.com,2005:Incident/cmi4oameq00du10lss7amris6 2025-11-18T11:50:00.000+00:00 2025-11-18T14:44:17.776+00:00 SmartPass is unavailable Type: Incident

Duration: 2 hours and 54 minutes

Affected Components: iOS App, Website

Nov 18, 14:44:17 GMT+0
Resolved - This incident has been resolved..

Nov 18, 11:50:00 GMT+0
Investigating - SmartPass is currently unavailable due to an incident at Cloudflare, one of our upstream infrastructure providers..

]]> tag:smartpass.instatus.com,2005:Incident/cmhtbm77k014nuywwfw0ylhx7 2025-11-10T14:51:00.000+00:00 2025-11-10T16:04:22.519+00:00 Issues signing into SmartPass Type: Incident

Duration: 1 hour and 13 minutes

Affected Components: iOS App, Website

Nov 10, 16:04:22 GMT+0
Resolved - This incident has been resolved..

Nov 10, 14:51:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:smartpass.instatus.com,2005:Incident/cmh2an6hq00a37b67s4s8sfkw 2025-10-22T17:43:00.000+00:00 2025-10-22T17:51:00.000+00:00 SmartPass is unresponsive Type: Incident

Duration: 8 minutes

Affected Components: Website, iOS App

Oct 22, 17:51:00 GMT+0
Resolved - This incident has been resolved..

Oct 22, 17:43:00 GMT+0
Investigating - Users are experiencing errors when accessing SmartPass.

]]> tag:smartpass.instatus.com,2005:Incident/cmgqudb6102ab6e86rw450izn 2025-10-14T17:34:17.435+00:00 2025-10-14T18:02:31.530+00:00 Admin accounts page not showing user tables Type: Incident

Duration: 28 minutes

Affected Components: Website

Oct 14, 18:02:31 GMT+0
Resolved - This incident has been resolved..

Oct 14, 17:59:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 14, 17:34:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:smartpass.instatus.com,2005:Incident/cmfmombfj003fjykud3ttyoye 2025-09-16T14:50:00.000+00:00 2025-09-16T15:38:21.044+00:00 Google Login Errors Type: Incident

Duration: 48 minutes

Affected Components: Website, iOS App

Sep 16, 15:38:21 GMT+0
Resolved - This incident has been resolved..

Sep 16, 15:22:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 16, 14:50:00 GMT+0
Investigating - We are currently investigating reports of errors when logging in using the Google integration..

]]> tag:smartpass.instatus.com,2005:Incident/cmflprop700e710qz1jc8x21w 2025-09-15T21:42:00.000+00:00 2025-09-15T22:42:00.000+00:00 Issues logging in to SmartPass Type: Incident

Affected Components: Website

Sep 15, 22:42:00 GMT+0
Resolved - This incident has been resolved..

Sep 15, 21:42:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:smartpass.instatus.com,2005:Incident/cmbtp97x50001l174ql9665iq 2025-06-12T18:15:54.887+00:00 2025-06-12T19:15:00.000+00:00 Google Cloud is experiencing issues Type: Incident

Duration: 59 minutes

Affected Components: Website, iOS App

Jun 12, 19:15:00 GMT+0
Resolved - Google Cloud is functional again as of 3:15 PM ET. SmartPass is fully operational..

Jun 12, 18:43:52 GMT+0
Identified - Google Cloud appears to be experiencing prolonged issues. We are continuing to monitor SmartPass services, but workflows may be slow or degraded while Google resolves the issues on their end..

Jun 12, 18:35:13 GMT+0
Identified - We are investigating an issue with our upstream service provider. Parts of the SmartPass app may appear slow to load..

Jun 12, 18:15:54 GMT+0
Investigating - Profile pictures are currently not visible for some schools.

]]> tag:smartpass.instatus.com,2005:Incident/cmbqkzom20009oxmcjbctc9i0 2025-06-10T07:44:00.000+00:00 2025-06-10T23:52:00.000+00:00 Admin Analytics are unavailable Type: Incident

Duration: 16 hours and 8 minutes

Affected Components: Website, iOS App

Jun 10, 23:52:00 GMT+0
Resolved - This incident has been resolved..

Jun 10, 07:44:00 GMT+0
Identified - The Analytics page is currently unavailable, due to a system outage with our upstream provider. We are monitoring the status of the analytics service. All other functionality, including Hall Passes, are fully operational at this time..

]]> tag:smartpass.instatus.com,2005:Incident/cmafnsmop0001pcmv10p2zhwm 2025-05-08T17:39:00.000+00:00 2025-05-08T18:13:54.706+00:00 Reports of slow web requests. Type: Incident

Duration: 35 minutes

Affected Components: Website, iOS App

May 8, 18:13:54 GMT+0
Resolved - This incident has been resolved..

May 8, 18:12:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 8, 17:39:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:smartpass.instatus.com,2005:Incident/cmabhpd4i004euuv6tnsmxrmt 2025-05-05T18:55:00.000+00:00 2025-05-05T19:16:00.000+00:00 The SmartPass website was unavailable Type: Incident

Duration: 21 minutes

Affected Components: Website

May 5, 19:16:00 GMT+0
Resolved - This incident has been resolved..

May 5, 18:55:00 GMT+0
Investigating - .

]]> tag:smartpass.instatus.com,2005:Incident/cm87gfbyp003rytzzwctdb29t 2025-03-13T13:34:00.000+00:00 2025-03-13T13:50:00.000+00:00 The SmartPass website was unavailable Type: Incident

Duration: 16 minutes

Affected Components: Website

Mar 13, 13:50:00 GMT+0
Resolved - This incident has been resolved..

Mar 13, 13:34:00 GMT+0
Identified - The SmartPass website was unavailable between 9:34 and 9:50 EDT this morning. We identified the changes that caused the issues and rolled back to a previous stable version of the web app..

]]> tag:smartpass.instatus.com,2005:Incident/cm7eywfk50003rpxg04f6bvgg 2025-02-21T15:05:00.000+00:00 2025-02-21T16:30:53.544+00:00 Users cannot sign in on the iPhone or iPad apps Type: Incident

Duration: 20 minutes

Affected Components: iOS App

Feb 21, 16:30:53 GMT+0
Resolved - This incident has been resolved..

Feb 21, 15:05:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:smartpass.instatus.com,2005:Incident/cm6uwes4f002aq1qftdobfijp 2025-02-07T14:02:00.000+00:00 2025-02-07T14:58:00.000+00:00 Some flex activities were not visible to students Type: Incident

Affected Components: Website

Feb 7, 14:58:00 GMT+0
Resolved - This incident has been resolved..

Feb 7, 14:02:00 GMT+0
Investigating - For about an hour this morning, students were unable to see all activities in a flex period when attempting to sign up. The issue has been resolved..

]]> tag:smartpass.instatus.com,2005:Incident/cm6qjzse70001i6psa5seldua 2025-02-04T13:30:00.000+00:00 2025-02-04T17:05:00.000+00:00 Degraded performance on Kiosk Mode Type: Incident

Duration: 3 hours and 35 minutes

Affected Components: Website

Feb 4, 17:05:00 GMT+0
Resolved - This incident has been resolved..

Feb 4, 16:53:15 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Please make sure to refresh your browser to get the latest fixes..

Feb 4, 13:30:00 GMT+0
Investigating - We're investigating reports of users unable to create passes in kiosk mode..

]]> tag:smartpass.instatus.com,2005:Incident/cm6p9ntao002qm8kejunciz6i 2025-02-03T16:29:45.721+00:00 2025-02-03T23:03:19.870+00:00 Degraded performance on Hall Monitor Type: Incident

Duration: 6 hours and 34 minutes

Affected Components: Website

Feb 3, 23:03:19 GMT+0
Resolved - This incident has been resolved..

Feb 3, 20:49:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Please reach out to Support if you experience further issues after refreshing the page..

Feb 3, 16:29:45 GMT+0
Investigating - We have received multiple reports of degraded performance (lagging, freezing) on the Hall Monitor page. We are investigating these issues..

]]> tag:smartpass.instatus.com,2005:Incident/cm6h1a6wa00094170o5wktdfj 2025-01-28T20:47:00.000+00:00 2025-01-28T22:18:00.000+00:00 Some customers are unable to end a hall pass Type: Incident

Duration: 15 minutes

Affected Components: Website, iOS App

Jan 28, 22:18:00 GMT+0
Resolved - This incident has been resolved. Customers are now able to end hall passes..

Jan 28, 20:47:00 GMT+0
Investigating - During this time some customers were not able to end hall passes. .

]]> tag:smartpass.instatus.com,2005:Maintenance/clvbu762k107409bbn5hlyv0gqu 2024-04-23T03:38:19.868+00:00 2024-04-23T03:55:56.055+00:00 Database maintainence Type: Maintenance

Duration: 18 minutes

Affected Components: Website, iOS App

Apr 23, 03:55:56 GMT+0
Completed - Maintenance has completed successfully..

Apr 23, 03:38:19 GMT+0
Identified - SmartPass will be down to accommodate a database upgrade..

]]> tag:smartpass.instatus.com,2005:Maintenance/clgue5xkf39268viol64qjyk9a 2023-04-24T05:21:10.869+00:00 2023-04-24T05:21:10.869+00:00 SmartPass Website Maintainence Type: Maintenance

Affected Components: Website

Apr 24, 05:21:10 GMT+0
Completed - The SmartPass website will be down temporarily. Service will be restored in two to three hours..

]]> tag:smartpass.instatus.com,2005:Maintenance/cldrzkv6089401iogqzh5zius 2023-02-05T23:00:00.000+00:00 2023-02-06T01:02:28.274+00:00 Maintenance Type: Maintenance

Duration: 2 hours and 2 minutes

Affected Components: Website, iOS App

Feb 6, 01:02:28 GMT+0
Completed - Maintenance has completed successfully..

Feb 6, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 5, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 5, 23:00:00 GMT+0
Identified - The SmartPass system may be unavailable for about two hours..

]]> tag:smartpass.instatus.com,2005:Maintenance/cl72r54s573702j3og9hhb2njm 2022-08-21T03:30:00.000+00:00 2022-08-21T22:00:00.000+00:00 SmartPass Maintenance Type: Maintenance

Duration: 18 hours and 30 minutes

Aug 21, 22:00:00 GMT+0
Completed - Maintenance has completed successfully..

Aug 21, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 03:30:00 GMT+0
Identified - SmartPass will be unavailable tonight at 11:30 PM EST for at-least 4 hours. We are performing maintenance to ensure nominal performance..

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