SmartPass Status - Incident history https://smartpass.instatus.com SmartPass Fri, 6 Feb 2026 13:02:59 +0000 Unable to end hall passes Type: Incident Duration: 19 minutes Affected Components: iOS App, Website Feb 6, 13:02:59 GMT+0 - Investigating - We are currently investigating this incident. Feb 6, 13:22:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:02:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:22:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Feb 2026 13:02:59 +0000 https://smartpass.instatus.com/incident/cmlawbdyp06ke11yvc8zep837 https://smartpass.instatus.com/incident/cmlawbdyp06ke11yvc8zep837 SmartPass Web App Unavailable Type: Incident Duration: 2 hours and 52 minutes Affected Components: Website Feb 3, 18:37:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 3, 18:46:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 3, 21:30:01 GMT+0 - Resolved - This incident has been resolved. Our upstream provider has resolved the issue. Type: Incident

Duration: 2 hours and 52 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:37:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:46:28</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Our upstream provider has resolved the issue..</p> ]]> Tue, 3 Feb 2026 18:37:46 +0000 https://smartpass.instatus.com/incident/cml6xyd4d095hh0pha0q6gt5t https://smartpass.instatus.com/incident/cml6xyd4d095hh0pha0q6gt5t Dedicated Kiosk Accounts unable to sign in Type: Incident Duration: 58 minutes Affected Components: Website Jan 29, 13:53:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 29, 14:50:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 58 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>13:53:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>14:50:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 29 Jan 2026 13:53:00 +0000 https://smartpass.instatus.com/incident/cmkzjjnv400w8o8fexzy46x44 https://smartpass.instatus.com/incident/cmkzjjnv400w8o8fexzy46x44 SmartPass is unavailable Type: Incident Affected Components: iOS App, Website Jan 12, 14:54:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 12, 15:18:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components: ,

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>14:54:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>15:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 12 Jan 2026 14:54:00 +0000 https://smartpass.instatus.com/incident/cmkbav0ml0rarjhbh30mxo886 https://smartpass.instatus.com/incident/cmkbav0ml0rarjhbh30mxo886 Errors when creating passes Type: Incident Duration: 1 hour and 16 minutes Affected Components: iOS App, Website Jan 8, 19:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 8, 19:42:03 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 8, 20:31:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Scheduled passes may not trigger on time. Jan 8, 20:45:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 16 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>19:42:03</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:31:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Scheduled passes may not trigger on time..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:45:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 8 Jan 2026 19:30:00 +0000 https://smartpass.instatus.com/incident/cmk5vxj0v02mm9abagmgkls0j https://smartpass.instatus.com/incident/cmk5vxj0v02mm9abagmgkls0j Issues with Scheduled Passes Type: Incident Duration: 2 hours and 58 minutes Affected Components: Website Nov 20, 14:11:32 GMT+0 - Investigating - We are currently investigating issues with scheduled passes. Nov 20, 17:09:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 58 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>14:11:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating issues with scheduled passes. .</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>17:09:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Nov 2025 14:11:32 +0000 https://smartpass.instatus.com/incident/cmi7if3er01u3107jb4db3tm4 https://smartpass.instatus.com/incident/cmi7if3er01u3107jb4db3tm4 SmartPass is unavailable Type: Incident Duration: 2 hours and 54 minutes Affected Components: iOS App, Website Nov 18, 11:50:00 GMT+0 - Investigating - SmartPass is currently unavailable due to an incident at Cloudflare, one of our upstream infrastructure providers. Nov 18, 14:44:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 54 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:50:00</var> GMT+0</small><br><strong>Investigating</strong> - SmartPass is currently unavailable due to an incident at Cloudflare, one of our upstream infrastructure providers..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:44:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 11:50:00 +0000 https://smartpass.instatus.com/incident/cmi4oameq00du10lss7amris6 https://smartpass.instatus.com/incident/cmi4oameq00du10lss7amris6 Issues signing into SmartPass Type: Incident Duration: 1 hour and 13 minutes Affected Components: iOS App, Website Nov 10, 14:51:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 10, 16:04:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 13 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>14:51:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>16:04:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 10 Nov 2025 14:51:00 +0000 https://smartpass.instatus.com/incident/cmhtbm77k014nuywwfw0ylhx7 https://smartpass.instatus.com/incident/cmhtbm77k014nuywwfw0ylhx7 SmartPass is unresponsive Type: Incident Duration: 8 minutes Affected Components: Website, iOS App Oct 22, 17:43:00 GMT+0 - Investigating - Users are experiencing errors when accessing SmartPass Oct 22, 17:51:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>17:43:00</var> GMT+0</small><br><strong>Investigating</strong> - Users are experiencing errors when accessing SmartPass.</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>17:51:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 22 Oct 2025 17:43:00 +0000 https://smartpass.instatus.com/incident/cmh2an6hq00a37b67s4s8sfkw https://smartpass.instatus.com/incident/cmh2an6hq00a37b67s4s8sfkw Admin accounts page not showing user tables Type: Incident Duration: 28 minutes Affected Components: Website Oct 14, 17:34:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 14, 17:59:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 14, 18:02:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>17:34:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>17:59:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>18:02:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Oct 2025 17:34:17 +0000 https://smartpass.instatus.com/incident/cmgqudb6102ab6e86rw450izn https://smartpass.instatus.com/incident/cmgqudb6102ab6e86rw450izn Google Login Errors Type: Incident Duration: 48 minutes Affected Components: Website, iOS App Sep 16, 14:50:00 GMT+0 - Investigating - We are currently investigating reports of errors when logging in using the Google integration. Sep 16, 15:22:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 16, 15:38:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 48 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>14:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of errors when logging in using the Google integration..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>15:22:08</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>15:38:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 16 Sep 2025 14:50:00 +0000 https://smartpass.instatus.com/incident/cmfmombfj003fjykud3ttyoye https://smartpass.instatus.com/incident/cmfmombfj003fjykud3ttyoye Issues logging in to SmartPass Type: Incident Affected Components: Website Sep 15, 21:42:00 GMT+0 - Resolved - This incident has been resolved. Sep 15, 22:42:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>21:42:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>22:42:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 15 Sep 2025 21:42:00 +0000 https://smartpass.instatus.com/incident/cmflprop700e710qz1jc8x21w https://smartpass.instatus.com/incident/cmflprop700e710qz1jc8x21w Google Cloud is experiencing issues Type: Incident Duration: 59 minutes Affected Components: Website, iOS App Jun 12, 18:15:54 GMT+0 - Investigating - Profile pictures are currently not visible for some schools Jun 12, 18:35:13 GMT+0 - Identified - We are investigating an issue with our upstream service provider. Parts of the SmartPass app may appear slow to load. Jun 12, 18:43:52 GMT+0 - Identified - Google Cloud appears to be experiencing prolonged issues. We are continuing to monitor SmartPass services, but workflows may be slow or degraded while Google resolves the issues on their end. Jun 12, 19:15:00 GMT+0 - Resolved - Google Cloud is functional again as of 3:15 PM ET. SmartPass is fully operational. Type: Incident

Duration: 59 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:15:54</var> GMT+0</small><br><strong>Investigating</strong> - Profile pictures are currently not visible for some schools.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:35:13</var> GMT+0</small><br><strong>Identified</strong> - We are investigating an issue with our upstream service provider. Parts of the SmartPass app may appear slow to load..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:43:52</var> GMT+0</small><br><strong>Identified</strong> - Google Cloud appears to be experiencing prolonged issues. We are continuing to monitor SmartPass services, but workflows may be slow or degraded while Google resolves the issues on their end..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Resolved</strong> - Google Cloud is functional again as of 3:15 PM ET. SmartPass is fully operational..</p> ]]> Thu, 12 Jun 2025 18:15:54 +0000 https://smartpass.instatus.com/incident/cmbtp97x50001l174ql9665iq https://smartpass.instatus.com/incident/cmbtp97x50001l174ql9665iq Admin Analytics are unavailable Type: Incident Duration: 16 hours and 8 minutes Affected Components: Website, iOS App Jun 10, 07:44:00 GMT+0 - Identified - The Analytics page is currently unavailable, due to a system outage with our upstream provider. We are monitoring the status of the analytics service. All other functionality, including Hall Passes, are fully operational at this time. Jun 10, 23:52:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 hours and 8 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>07:44:00</var> GMT+0</small><br><strong>Identified</strong> - The Analytics page is currently unavailable, due to a system outage with our upstream provider. We are monitoring the status of the analytics service. All other functionality, including Hall Passes, are fully operational at this time..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>23:52:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Jun 2025 07:44:00 +0000 https://smartpass.instatus.com/incident/cmbqkzom20009oxmcjbctc9i0 https://smartpass.instatus.com/incident/cmbqkzom20009oxmcjbctc9i0 Reports of slow web requests. Type: Incident Duration: 35 minutes Affected Components: Website, iOS App May 8, 17:39:00 GMT+0 - Investigating - We are currently investigating this incident. May 8, 18:13:54 GMT+0 - Resolved - This incident has been resolved. May 8, 18:12:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 35 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>17:39:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>18:13:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>18:12:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 8 May 2025 17:39:00 +0000 https://smartpass.instatus.com/incident/cmafnsmop0001pcmv10p2zhwm https://smartpass.instatus.com/incident/cmafnsmop0001pcmv10p2zhwm The SmartPass website was unavailable Type: Incident Duration: 21 minutes Affected Components: Website May 5, 18:55:00 GMT+0 - Investigating - May 5, 19:16:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>18:55:00</var> GMT+0</small><br><strong>Investigating</strong> - .</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>19:16:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 5 May 2025 18:55:00 +0000 https://smartpass.instatus.com/incident/cmabhpd4i004euuv6tnsmxrmt https://smartpass.instatus.com/incident/cmabhpd4i004euuv6tnsmxrmt The SmartPass website was unavailable Type: Incident Duration: 16 minutes Affected Components: Website Mar 13, 13:34:00 GMT+0 - Identified - The SmartPass website was unavailable between 9:34 and 9:50 EDT this morning. We identified the changes that caused the issues and rolled back to a previous stable version of the web app. Mar 13, 13:50:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>13:34:00</var> GMT+0</small><br><strong>Identified</strong> - The SmartPass website was unavailable between 9:34 and 9:50 EDT this morning. We identified the changes that caused the issues and rolled back to a previous stable version of the web app..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>13:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 13 Mar 2025 13:34:00 +0000 https://smartpass.instatus.com/incident/cm87gfbyp003rytzzwctdb29t https://smartpass.instatus.com/incident/cm87gfbyp003rytzzwctdb29t Users cannot sign in on the iPhone or iPad apps Type: Incident Duration: 20 minutes Affected Components: iOS App Feb 21, 16:30:53 GMT+0 - Resolved - This incident has been resolved. Feb 21, 15:05:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>16:30:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>15:05:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 21 Feb 2025 15:05:00 +0000 https://smartpass.instatus.com/incident/cm7eywfk50003rpxg04f6bvgg https://smartpass.instatus.com/incident/cm7eywfk50003rpxg04f6bvgg Some flex activities were not visible to students Type: Incident Affected Components: Website Feb 7, 14:58:00 GMT+0 - Resolved - This incident has been resolved. Feb 7, 14:02:00 GMT+0 - Investigating - For about an hour this morning, students were unable to see all activities in a flex period when attempting to sign up. The issue has been resolved. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>14:58:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>14:02:00</var> GMT+0</small><br><strong>Investigating</strong> - For about an hour this morning, students were unable to see all activities in a flex period when attempting to sign up. The issue has been resolved..</p> ]]> Fri, 7 Feb 2025 14:02:00 +0000 https://smartpass.instatus.com/incident/cm6uwes4f002aq1qftdobfijp https://smartpass.instatus.com/incident/cm6uwes4f002aq1qftdobfijp Degraded performance on Kiosk Mode Type: Incident Duration: 3 hours and 35 minutes Affected Components: Website Feb 4, 13:30:00 GMT+0 - Investigating - We're investigating reports of users unable to create passes in kiosk mode. Feb 4, 16:53:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Please make sure to refresh your browser to get the latest fixes. Feb 4, 17:05:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 35 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating reports of users unable to create passes in kiosk mode..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>16:53:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Please make sure to refresh your browser to get the latest fixes..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>17:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 4 Feb 2025 13:30:00 +0000 https://smartpass.instatus.com/incident/cm6qjzse70001i6psa5seldua https://smartpass.instatus.com/incident/cm6qjzse70001i6psa5seldua Degraded performance on Hall Monitor Type: Incident Duration: 6 hours and 34 minutes Affected Components: Website Feb 3, 16:29:45 GMT+0 - Investigating - We have received multiple reports of degraded performance (lagging, freezing) on the Hall Monitor page. We are investigating these issues. Feb 3, 20:49:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Please reach out to Support if you experience further issues after refreshing the page. Feb 3, 23:03:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 34 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>16:29:45</var> GMT+0</small><br><strong>Investigating</strong> - We have received multiple reports of degraded performance (lagging, freezing) on the Hall Monitor page. We are investigating these issues..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>20:49:49</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Please reach out to Support if you experience further issues after refreshing the page..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>23:03:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 3 Feb 2025 16:29:45 +0000 https://smartpass.instatus.com/incident/cm6p9ntao002qm8kejunciz6i https://smartpass.instatus.com/incident/cm6p9ntao002qm8kejunciz6i Some customers are unable to end a hall pass Type: Incident Duration: 15 minutes Affected Components: Website, iOS App Jan 28, 20:47:00 GMT+0 - Investigating - During this time some customers were not able to end hall passes. Jan 28, 22:18:00 GMT+0 - Resolved - This incident has been resolved. Customers are now able to end hall passes. Type: Incident

Duration: 15 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>20:47:00</var> GMT+0</small><br><strong>Investigating</strong> - During this time some customers were not able to end hall passes. .</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>22:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Customers are now able to end hall passes..</p> ]]> Tue, 28 Jan 2025 20:47:00 +0000 https://smartpass.instatus.com/incident/cm6h1a6wa00094170o5wktdfj https://smartpass.instatus.com/incident/cm6h1a6wa00094170o5wktdfj Increased Error Rates, Latency Type: Incident Duration: 10 minutes Affected Components: Website, iOS App Jan 17, 16:44:38 GMT+0 - Monitoring - Fixed issue, monitoring as error rates come back down. Jan 17, 16:48:31 GMT+0 - Resolved - Issue has been resolved, SmartPass is fully operational. Jan 17, 16:38:06 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 10 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>16:44:38</var> GMT+0</small><br><strong>Monitoring</strong> - Fixed issue, monitoring as error rates come back down..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>16:48:31</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved, SmartPass is fully operational..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>16:38:06</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Fri, 17 Jan 2025 16:38:06 +0000 https://smartpass.instatus.com/incident/cm60zh2ya0011vxpc2fak0ikp https://smartpass.instatus.com/incident/cm60zh2ya0011vxpc2fak0ikp Increased Error Rates Type: Incident Duration: 17 minutes Affected Components: Website, iOS App Dec 16, 18:08:42 GMT+0 - Investigating - We're investigating increased 500 errors. Dec 16, 18:15:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 16, 18:25:25 GMT+0 - Resolved - The incident has been resolved, all SmartPass systems are operational. Type: Incident

Duration: 17 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>18:08:42</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating increased 500 errors..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>18:15:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>18:25:25</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved, all SmartPass systems are operational..</p> ]]> Mon, 16 Dec 2024 18:08:42 +0000 https://smartpass.instatus.com/incident/cm4rcmbjl001ndy2tt59dc97c https://smartpass.instatus.com/incident/cm4rcmbjl001ndy2tt59dc97c Sign in issue with Clever - Blank page Type: Incident Duration: 6 minutes Affected Components: Website Dec 10, 13:27:43 GMT+0 - Resolved - This incident has been resolved. Dec 10, 13:22:11 GMT+0 - Investigating - We are currently investigating an issue where users are seeing a blank page when signing in with Clever. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>13:27:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>13:22:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where users are seeing a blank page when signing in with Clever..</p> ]]> Tue, 10 Dec 2024 13:22:11 +0000 https://smartpass.instatus.com/incident/cm4ihqqjj00019oh14ypl7bqm https://smartpass.instatus.com/incident/cm4ihqqjj00019oh14ypl7bqm Database maintainence Type: Maintenance Duration: 18 minutes Affected Components: Website, iOS App Apr 23, 03:38:19 GMT+0 - Identified - SmartPass will be down to accommodate a database upgrade. Apr 23, 03:55:56 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 18 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:38:19</var> GMT+0</small><br><strong>Identified</strong> - SmartPass will be down to accommodate a database upgrade..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:55:56</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 23 Apr 2024 03:38:19 +0000 https://smartpass.instatus.com/maintenance/clvbu762k107409bbn5hlyv0gqu https://smartpass.instatus.com/maintenance/clvbu762k107409bbn5hlyv0gqu SmartPass Website Maintainence Type: Maintenance Affected Components: Website Apr 24, 05:21:10 GMT+0 - Completed - The SmartPass website will be down temporarily. Service will be restored in two to three hours. Type: Maintenance

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>05:21:10</var> GMT+0</small><br><strong>Completed</strong> - The SmartPass website will be down temporarily. Service will be restored in two to three hours..</p> ]]> Mon, 24 Apr 2023 05:21:10 +0000 https://smartpass.instatus.com/maintenance/clgue5xkf39268viol64qjyk9a https://smartpass.instatus.com/maintenance/clgue5xkf39268viol64qjyk9a Maintenance Type: Maintenance Duration: 2 hours and 2 minutes Affected Components: Website, iOS App Feb 6, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 5, 23:00:00 GMT+0 - Identified - The SmartPass system may be unavailable for about two hours. Feb 6, 01:02:28 GMT+0 - Completed - Maintenance has completed successfully. Feb 5, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 2 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - The SmartPass system may be unavailable for about two hours..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>01:02:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 5 Feb 2023 23:00:00 +0000 https://smartpass.instatus.com/maintenance/cldrzkv6089401iogqzh5zius https://smartpass.instatus.com/maintenance/cldrzkv6089401iogqzh5zius SmartPass Maintenance Type: Maintenance Duration: 18 hours and 30 minutes Aug 21, 03:30:00 GMT+0 - Identified - SmartPass will be unavailable tonight at 11:30 PM EST for at-least 4 hours. We are performing maintenance to ensure nominal performance. Aug 21, 03:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 21, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 18 hours and 30 minutes

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Identified</strong> - SmartPass will be unavailable tonight at 11:30 PM EST for at-least 4 hours. We are performing maintenance to ensure nominal performance..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>03:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 21 Aug 2022 03:30:00 +0000 https://smartpass.instatus.com/maintenance/cl72r54s573702j3og9hhb2njm https://smartpass.instatus.com/maintenance/cl72r54s573702j3og9hhb2njm