Partially degraded service

SmartPass Outage

Resolved
Major outage
Started 8 months ago Lasted 13 minutes

Affected

Website
iOS App
Updates
  • Resolved
    Resolved

    SmartPass was down for two periods of early evening Eastern time on Friday.

    From 2:38pm EST - 2:42pm ET, SmartPass was unresponsive and may have displayed error 500s when signing in or navigating the app.

    From 2:49pm EST - 2:51pm ET, SmartPass was again unresponsive and may have displayed error 500s when signing in or navigating the app.

    The root cause was a deployment error.

    We apologize for any inconvenience caused by this outage. We are taking precautions to ensure that errors like these do not happen again.

  • Identified
    Identified