SmartPass - Notice history

All systems operational

Website - Operational

99.91% uptime
Dec 2024 · 99.96%Jan 2025 · 99.93%Feb · 99.84%

Previous page

Next page

Dec 2024
Jan 2025
Feb 2025

iOS App - Operational

99.90% uptime
Dec 2024 · 99.96%Jan 2025 · 99.93%Feb · 99.79%

Previous page

Next page

Dec 2024
Jan 2025
Feb 2025

Notice history

View current status

Feb 2025

Users cannot sign in on the iPhone or iPad apps
ResolvedMajor outage1 hour 25 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC
    We are currently investigating this incident.
Some flex activities were not visible to students
Resolved56 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    For about an hour this morning, students were unable to see all activities in a flex period when attempting to sign up. The issue has been resolved.

Degraded performance on Kiosk Mode
ResolvedPartial outage3 hours 35 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. Please make sure to refresh your browser to get the latest fixes.

  • InvestigatingUTC

    We're investigating reports of users unable to create passes in kiosk mode.

Degraded performance on Hall Monitor
ResolvedDegraded performance6 hours 33 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. Please reach out to Support if you experience further issues after refreshing the page.

  • InvestigatingUTC

    We have received multiple reports of degraded performance (lagging, freezing) on the Hall Monitor page. We are investigating these issues.

Jan 2025

Some customers are unable to end a hall pass
ResolvedPartial outage1 hour 31 minutes
  • ResolvedUTC

    This incident has been resolved. Customers are now able to end hall passes.

  • InvestigatingUTC

    During this time some customers were not able to end hall passes.

Increased Error Rates, Latency
Resolved10 minutes
  • ResolvedUTC

    Issue has been resolved, SmartPass is fully operational.

  • MonitoringUTC

    Fixed issue, monitoring as error rates come back down.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.

Dec 2024

Increased Error Rates
ResolvedMajor outage16 minutes
  • ResolvedUTC

    The incident has been resolved, all SmartPass systems are operational.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We're investigating increased 500 errors.

Sign in issue with Clever - Blank page
ResolvedPartial outage5 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently investigating an issue where users are seeing a blank page when signing in with Clever.

Previous

Dec 2024 to Feb 2025

Next