SmartPass - Notice history

All systems operational

Website - Operational

99.92% uptime
Sep 2024 · 99.79%Oct · 99.98%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

iOS App - Operational

99.92% uptime
Sep 2024 · 99.79%Oct · 99.98%Nov · 100.0%

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Sep 2024
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Nov 2024

Notice history

View current status

Nov 2024

No notices reported this month

Oct 2024

Errors creating hall passes
ResolvedPartial outage26 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are investigating reports of errors creating hall passes.

Sep 2024

Some hall passes could not be created
Resolved6 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC
    We are currently investigating this incident.
SmartPass service is slow
ResolvedPartial outage43 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have applied changes and SmartPass is returning to normal latency. We are continuing to monitor.

  • IdentifiedUTC

    We have identified the issue causing the latency and are working on a resolution.

  • InvestigatingUTC

    We are seeing increased delays while loading and taking actions through SmartPass. We are investigating this issue.

ClassLink users cannot sign in
ResolvedPartial outage1 hour 25 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have restored access for ClassLink users and are continuing to monitor.

  • UpdateUTC

    We are continuing to work on a fix.

  • IdentifiedUTC

    We've identified the issue and are working on a fix.

  • InvestigatingUTC
    We are currently investigating this incident.
Errors connecting to SmartPass
ResolvedMajor outage21 minutes
  • ResolvedUTC

  • MonitoringUTC

    We've applied configuration changes to our systems, and we're continuing to monitor as services are restored.

  • IdentifiedUTC

    We have identified the issue and are working on a fix.

  • InvestigatingUTC
    We are currently investigating this incident.
Errors creating hall passes for some students
ResolvedPartial outage1 hour 46 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    This incident is also preventing users from configuring Closest Rooms. We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    We have identified an issue affecting some students creating hall passes. We are continuing to work on a fix for this issue. In the meantime, teachers can create hall passes for affected students.

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