SmartPass - Notice history

All systems operational

Website - Operational

99.96% uptime
Mar 2024 · 100.0%Apr · 99.94%May · 99.93%

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Mar 2024
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iOS App - Operational

99.96% uptime
Mar 2024 · 100.0%Apr · 99.94%May · 99.93%

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Mar 2024
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Notice history

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May 2024

SmartPass Outage
ResolvedPartial outage7 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We're currently experiencing issues in logging in, creating, and ending passes. Our team is actively investigating and resolving this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

SmartPass Outage
ResolvedPartial outage18 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We're currently experiencing issues in logging in, creating, and ending passes. Our team is actively investigating and resolving this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Experiencing Delays
ResolvedDegraded performance1 hour 2 minutes
  • ResolvedUTC

    This incident has been resolved.

    Our top priority at SmartPass is to ensure that the product is available to you when you need it. We’re sorry that we haven’t met that expectation, especially over the last week. We have been working diligently to improve the stability of SmartPass and we’re hyper-focused on bringing back the experience you rely on.

    We have prepared for additional capacity as SmartPass grows, but the system has failed recently in unpredictable ways. With each failure, we immediately work to mitigate the underlying problem in addition to improving the system to support future growth. 

  • InvestigatingUTC

    We're currently experiencing slowness in logging in, creating, and ending passes. Our team is actively investigating and resolving this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

SmartPass Outage
ResolvedPartial outage40 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC
    We are currently investigating this incident.
Issues on Creating and Ending Passes
ResolvedPartial outage1 hour 9 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We're currently experiencing issues on creating and ending passes. Our team is actively investigating and resolving this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Apr 2024

SmartPass Outage
ResolvedPartial outage
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC
    We are currently investigating this incident.
SmartPass Outage
ResolvedPartial outage40 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC
    We are currently investigating this incident.
APR23
Database maintainence
CompletedMaintenance17 minutes
  • CompletedApril 23, 2024 at 3:55 AMUTC
    Maintenance has completed successfully.
  • In progressApril 23, 2024 at 3:38 AMUTC

    SmartPass will be down to accommodate a database upgrade.

Web server down
ResolvedPartial outage40 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC
    We are currently investigating this incident.
Web server down
ResolvedPartial outage6 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We're currently experiencing server issues. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

    Thank you for your understanding.

Mar 2024

No notices reported this month

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