SmartPass - Notice history

All systems operational

Website - Operational

100% - uptime
Oct 2023 · 99.95%Nov · 100.0%Dec · 99.93%

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Oct 2023
Nov 2023
Dec 2023

iOS App - Operational

100% - uptime
Oct 2023 · 99.98%Nov · 100.0%Dec · 99.93%

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

SmartPass Outage
  • Resolved
    Resolved

    This incident has been resolved. We deeply apologize for the inconvenience this may have caused.

  • Investigating
    Investigating

    We're currently experiencing server issues. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Nov 2023

No notices reported this month

Oct 2023

The SmartPass website is returning a 500 error.
  • Resolved
    Resolved

    CloudFlare has reported the incident as resolved.

  • Monitoring
    Monitoring

    Cloudflare, our hosting provider for the website, is having an outage. You can monitor here: https://www.cloudflarestatus.com/.

    The website may be working for you.

  • Investigating
    Investigating

    The web application at https://app.smartpass.app/ is returning a 500 error. The iOS app and existing web pages that have been previously loaded may still work for you.

Web server down
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We're currently experiencing server issues. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

    Thank you for your understanding.

Users are incorrectly named
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring to ensure that the names are restored. We will provide further updates.

  • Identified
    Identified

    Users are incorrectly named as John Harris, we are working to restore the correct names and will provide updates shortly.

Oct 2023 to Dec 2023

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