SmartPass - Notice history

All systems operational

Website - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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iOS App - Operational

99.99% uptime
May 2024 · 99.98%Jun · 100.0%Jul · 100.0%

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May 2024
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Notice history

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Jul 2024

No notices reported this month

Jun 2024

No notices reported this month

May 2024

SmartPass Outage
ResolvedPartial outage7 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We're currently experiencing issues in logging in, creating, and ending passes. Our team is actively investigating and resolving this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

SmartPass Outage
ResolvedPartial outage18 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We're currently experiencing issues in logging in, creating, and ending passes. Our team is actively investigating and resolving this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Experiencing Delays
ResolvedDegraded performance1 hour 2 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Our top priority at SmartPass is to ensure that the product is available to you when you need it. We’re sorry that we haven’t met that expectation, especially over the last week. We have been working diligently to improve the stability of SmartPass and we’re hyper-focused on bringing back the experience you rely on.

    We have prepared for additional capacity as SmartPass grows, but the system has failed recently in unpredictable ways. With each failure, we immediately work to mitigate the underlying problem in addition to improving the system to support future growth. 

  • Investigating
    UTC
    Investigating

    We're currently experiencing slowness in logging in, creating, and ending passes. Our team is actively investigating and resolving this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

SmartPass Outage
ResolvedPartial outage40 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Issues on Creating and Ending Passes
ResolvedPartial outage1 hour 9 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We're currently experiencing issues on creating and ending passes. Our team is actively investigating and resolving this issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

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